If for any reason you're not happy with your purchase, please tell us immediately. We offer a full 30 Day money-back guarantee for all online purchases.
It's ok if you changed your mind. These things happen. We will even cover the return shipping.
If the product is faulty, we will refund your money or send you a new item – your choice.
If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked.
To start the process, please send us an email at email@example.com with the following information:
The issue (faulty product, wrong size)
What you'd like (exchange or refund)
Now for the nitty gritty – you have 30 days from the date of receiving items to issue the return request form. after 30 days from the date of receiving items, you will not be eligible to exchange or refund your item.
If you have any questions, please don't hesitate to email us at firstname.lastname@example.org
Please do not send your purchase back to the manufacturer. A return label will be emailed to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 3 - 5 days of receiving returned item.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable):
If you need to exchange an item for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, send us the requested information and we will issue a prepaid return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Last Updated on February, 20th 2020
At MolleWorld our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing & Handling time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Handling time may be 1 to 4 days in some cases.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by USPS, UPS, or FedEx, depending on selected method. After processing and leaving the warehouse, for standard shipping, items usually take between 4 and 7 business days to arrive at their destination but can take longer from time to time. We also offer 2-Day express shipping on most items, which will take 2-3 Days to arrive after being shipped. Some items are noted in the description if 2-day shipping is unavailable, those items can take 5-10 days. We try to get orders out as fast as possible, but we have no control over the shipping companies once they have possession of the orders and any delays they might have in the shipping process.
Due to shipments coming from different manufacturers and warehouses, items may sometimes arrive in separate shipments at different times. We try our best to group products together so they arrive at the same time, but it is not always the case. You will be provided with a tracking number as soon as items ship.
If you have any questions please feel free to email us at email@example.com